Refund policy

Returns and refunds

Our products are made to order. This policy applies to all products purchased from Site Seeing Photography Merch, including mugs, mouse pads, coasters, and phone cases.

Change-of-mind returns

Because each product is made to order, we do not accept returns or exchanges for change of mind, ordering the wrong item, or selecting the wrong size or phone model. Please review the product description and your selections carefully before placing your order. If you have questions about a product or need help choosing the correct option, please email siteseeingphotos@gmail.com before placing your order.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item arrives damaged, is defective, or is not what you ordered, contact us at siteseeingphotos@gmail.com within 30 days of delivery. Include your order number, a description of the issue, and clear photos showing the item and any damage. Please retain the packaging while we review your request.

If we confirm a problem with your order, we will arrange a replacement at no additional cost or a refund. Please do not send items back without contacting us first. If a return is needed for a confirmed damaged, defective, or incorrect item, we will provide instructions and cover the return shipping cost.

Order cancellations and changes

Contact us at siteseeingphotos@gmail.com as soon as possible if you need to cancel or change an order. We cannot guarantee changes or cancellations once production has begun.

Refunds

We will notify you when a refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since approval, please contact us.